Shipping policy

Signature Smile – Shipping Policy

1. General Information

At Signature Smile, we aim to deliver your order safely and efficiently across South Africa. This Shipping Policy complies with applicable South African consumer protection laws.

By placing an order, you agree to the terms outlined below.

2. Shipping Method

All orders are shipped via trusted nationwide courier partners.

3. Delivery Timeframes

  • Estimated delivery time: 6–9 working days
  • Delivery times are calculated from the date your order is processed and dispatched

Please note:

  • Orders are not shipped on weekends or public holidays
  • Delivery times are estimates and may vary depending on your location

4. Order Processing

  • Orders are typically processed within 1–3 working days
  • Once your order has been dispatched, you will receive a tracking number via SMS and email

5. Shipping Fees

  • Shipping fees (if applicable) are calculated at checkout
  • Free shipping applies to orders over R850
  • Any promotional shipping offers will be clearly indicated on the website

6. Delivery Areas

We offer nationwide delivery across South Africa.

7. Delays & Liability

While Signature Smile strives to ensure timely delivery:

  • We are not responsible for delays caused by courier partners
  • Delays may occur due to:
    • High shipping volumes
    • Weather conditions
    • Remote delivery locations
    • Operational or logistical issues

However, in accordance with the Consumer Protection Act:

  • Signature Smile remains responsible for ensuring your order is delivered
  • If an order is significantly delayed or lost, please contact us for assistance

8. Incorrect Shipping Details

Customers are responsible for providing accurate delivery information.

  • Signature Smile is not liable for failed deliveries due to incorrect or incomplete addresses
  • Additional shipping charges may apply for re-delivery

9. Lost or Damaged Parcels

If your order is lost or arrives damaged:

  • Please contact us within 48 hours of delivery
  • We will investigate and provide a resolution where applicable

10. Order Tracking

Tracking details will be provided once your order has been dispatched.

11. Contact Details

For any shipping-related queries:

Business Name: Signature Smile
Email: signaturesmile@outlook.com
Location: South Africa